Refund Policy
Exchanges (if applicable) / Returns
Our products are hand packed carefully for delivery ensuring it arrives in its best condition as how they left us. For plant related products, the soil & pebbles in the planters are loose, a minimal amount may fall into the paper bag or box which should be considered normal.
However, in rare occasions, and for reasons beyond our control, the goods may get damaged in transit. Should this happen, please contact us at [email protected] or click to chat with us on the WhatsApp button to inform us immediately – within 24 hours of receipt, with the photo of the damaged goods and/or packaging, we will evaluate and arrange a replacement at the next delivery day upon verification.
For Area out of KL and Selangor, Every plant is fragile and the shipping process is not always kind (and sometimes doormen and messenger centers are even less kind). Please inspect your package when you accept the delivery. Should your order arrive damaged, email a photo to [email protected] click to chat with us on the WhatsApp button along with the order number within 24 hours of receiving the delivery. We’ll happily replace your order or issue you a credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to collect the damaged goods upon providing a replacement.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Refunds (if applicable)
We do not accept refund once the order is placed.
If in any case that you would like a refund, only store credit refunds are available.
We will also notify you of the approval or rejection of your refund the amount paid via store credit into your account.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account within a certain amount of days.
** We do not refund to credit card or original method of payment.
Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Delivery
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
For postage to east malaysia, we are using POSLAJU. Once item received by POSLAJU, we do not have any control over our products anymore. There is a chance that your items may be confiscated by the customs if it contains soil item. Threrefore, please purchase items at your own risk or consult us before purchasing to know which products can be sent bare-rooted. There is no refund if items are being held or confiscated by the customs.